On a flight, when
your plane takes off, the pilot tells all the passengers to stay in
their seats with their seat-belts buckled. In many cases, the pilot
will say, "We expect a certain amount of turbulence for the first
part of the flight, so please stay buckled up." When you start any
new business, a challenging new goal or even a new job, you will
experience turbulence as well.
expect to experience problems on their journey toward their goals
and destinations. Weak people are surprised and dismayed when
things don't work out the way they had expected. They become angry
and lash out. They blame other people for their problems. Often
they become depressed or irrational. Your success is largely
determined by your ability to respond effectively to problems as
they come up. Fortunately, you can learn a number of effective
strategies practiced by successful people to deal with
with the Territory
First of all,
expect to have problems, disappointments, and temporary failures.
Don't be shocked, surprised, or angry when they occur. Instead,
take a deep breath, relax, and say, "Solving problems is my job;
problems are what I do." Each time you solve a problem, you will
become even more capable of solving even greater problems. The
major reward you get for solving problems is the opportunity to
solve even bigger problems.
Think in Terms
are intensely solution oriented. They think about solutions and
what can be done rather than the problems and who is to blame. They
are future oriented and continually think in terms of the actions
that they can take immediately to control the damage, minimize the
problem, and move ahead. One of the best strategies you can use is
to practice mental preparation with regard to problems. Resolve in
advance that no matter what happens, you will remain calm and
When you deal
with unexpected turbulence in your business or personal life, you
can keep yourself calm, clear, and focused by asking questions
rather than reacting or overreacting. First of all, get the facts.
What exactly is the problem? How did it occur? Sometimes, the
solution to the problem is contained within the problem itself. The
very act of asking questions keep you calm and in control. Focus on
Responsibility and Take Charge
Once you have
clearly defined the problem (and confirmed that it actually is a
problem) and you have thought about the various actions you can
take to solve or minimize it, the next step is the either take
responsibility for taking action or assign specific responsibility
for taking action to someone else. Think always in terms of actions
you can take. Just as a pilot facing unexpected turbulence keeps
both hands on the wheel and his or her eyes on the gauges, when you
experience problems, you must take command of your situation and
ensure that you are flying in the right direction.
You become a
superb pilot of your own destiny by dealing effectively with the
inevitable storms that occur in your work and personal life. Next
time a situation occurs take a deep breath, and then begin to think
of solutions to that situation.
Brian Tracy's "The New Psychology of Achievement"
FocalPoint Business Coaching Excellence
1-506-849-6319 or toll free: 1-877-223-0622